Practice Manager 1

1. Manage the day-to-day operations of the dental practice, using discretion in setting team member schedules to maximize patient satisfaction, as well as operational metrics.


2. Implement practice-based marketing plans to market to new patients. Ensure ongoing relationships by delivering outstanding patient care.


3. In concert with HR, hire all positions, except doctors. Responsible for terminating all positions except doctors.


4. Manages a team of clinical/dental professionals, including Hygienists, Hygiene Assistants, Dental Assistants, and Business Associates. Responsible for onboarding new team members, defining and setting role-specific expectations. Empower team members to take responsibility for their jobs and goals. Per their discretion, delegate duties and responsibilities, ensuring accountability and regular feedback. Coaches, mentors, and develops staff, including overseeing new hire onboarding and providing career development planning and opportunities. Completes annual performance reviews and prepares merit recommendations. Conducts mid-year performance check-ins. Provides effective performance feedback through recognition, rewards, and disciplinary action, with the assistance of Human Resources when necessary.


5. In concert with Regional Leadership, analyzes, develops, and implements strategic and operational planning for practice. Develops and uses discretion in interpreting and managing organizational policies, practices, and procedures.


6. Manages the practice's finances, including the P&L budget, to obtain company metrics while delivering an outstanding patient experience. Manages accounts receivables. Manages practice-based collections. May negotiate contracts with local vendors. Manages inventory and ordering processes within budget. Investigates and resolves, as warranted, all patient refunds.


7. Manages facility issues with the landlord. Finds and selects third-party vendors as necessary for repairs and maintenance.


8. Is responsible through policy, attitude, and action, for providing strong customer service, including the handling of patient complaints and questions.


9. Manages, investigates, and resolves patient accusations and threatening patient behavior. Manages, processes, and resolves patient dismissals, coordinating with the treating doctor, patient, MDP legal team, MDP Patient Services, and MedPro, the company's professional liability insurance carrier.


10. Is responsible for understanding and implementing insurance billing and coding regulations to best serve patients, while maintaining company rules and legal regulations


11. Must possess a thorough understanding of Compliance-related issues, including HIPAA privacy matters. Must recognize and respond to potential breaches. Upon investigation of a potential breach, they coordinate with the MDP compliance team and resolve it as appropriate. This includes contacting the impacted patients to notify them of the potential breach.


12. Investigate and report all work comp incidents, including the support of the claims management process, including working with the claims adjuster. Also investigates and processes general liability (patient injuries) and property incidents. Participates in all legal proceedings when necessary. Verify expert witness testimony requests in coordination with the MDP legal team. Coordinate and schedule with the requesting entity (i.e., state dental boards, coroner death investigations, etc.)


13. Devotes themselves to continuous quality improvement, including seeking all educational opportunities for growth and improvement and encouraging subordinates to do the same.

Required

• High school diploma or equivalent


• 3+ years of experience in medical/dental practice

Preferred

• Bachelor's Degree in healthcare administration or related field


• Supervisory experience


• Computer, copier, fax, telephone