Hybrid Field Tech/HelpDesk Lvl 1

Hybrid Field Tech/HelpDesk Lvl 1

Job ID: 719

Location: Various Gentle Dentist practices in the Saint Louis, MO area.

Job Type: Full-time

Weekly hours: 40

What You'll Love About Us:

• A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small.


• Opportunities for Growth: We're committed to helping you advance your skills and reach your career goals.


• Work-Life Balance: Flexible scheduling and an environment that respects your personal time.


• Your voice matters: We encourage feedback and innovation at every level.

Benefits of being part of the Gentle Dentist Team

• Benefits are available after 60 days of employment


• Medical, dental, and vision insurance with company contribution


• Life Insurance


• Flexible spending (health and dependent care) account


• Paid Time Off & 6 paid holidays off


• Employee Stock Ownership Plan


• 401K


• Daily Pay


• Professional development assistance


• FREE continuing education opportunities


• Employee assistance program

• Support and maintain the end-user IT environment. Strong knowledge of desktop operating systems and productivity software. In the field for practice-level support. Will need to travel occasionally when necessary.


• Troubleshooting and analytical skills. Possess logical problem-solving skills.


• Professionally responding to telephone calls, emails, and web-based service requests. Providing friendly, courteous, and quality support for clients. Self-starter who can follow a service ticket through its completion.


• Maintains inventory of appropriate equipment. Documentation of updated processes and procedures.

• High school diploma or equivalent


• A+/Network


• 2 years in a technically inclined support position

• Some college

Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.

We are an equal-opportunity employer and consider all qualified candidates equally.